Privacy Policy

Last updated: 23 October 2026

In short: we keep your farm records and messages so we can help you. We use AI to understand your messages. If you ask for a vet, we share your question with them. We never sell your personal data. You can ask for a copy of your data or ask us to delete it at any time.

1. Who we are

This policy covers the Bonchie Agro WhatsApp service, the Bonchie Agro web and Android app (app.bonchieagro.com) and this website. They are operated by BONCHIE AGRO LTD, a company registered in Nigeria (RC 8890578), registered address 1, Ilo (Ilara) Farm Settlement, Epe, Lagos State, Nigeria ("we", "us"). We are the data controller for the personal data described here, under the Nigeria Data Protection Act 2023 (NDPA).

Contact: hello@bonchieagro.com

2. What we collect

• Account details: your name, WhatsApp phone number or email, and your state and Local Government Area.
• Farm records: farms, batches, bird numbers, deaths, feed, eggs, vaccinations, expenses and sales that you log.
• Messages and media: the messages, voice notes, photos and videos you send us, and our replies.
• Vet consultations: the questions you share with a vet, their replies, any farm visit bookings and your ratings.
• Payments: plan and consultation payment records. Card and bank details are handled by our payment provider (Paystack) and are never stored by us.
• Technical data: basic logs needed to run the service securely (for example message delivery status and app error reports).

3. How we use it

• To keep your farm records and show you summaries, warnings and reports.
• To understand your messages and voice notes, and to answer your questions. This uses AI services (see section 5).
• To connect you with a vet when you ask for one, and to process consultation and visit payments.
• To send you reminders and summaries. You can stop these anytime by replying STOP.
• To improve Bonchie Agro using anonymised, combined statistics, for example "average mortality in week 3 across all farms". These cannot identify you.
• To keep the service secure and meet our legal obligations.

We rely on your consent (given when you sign up), on performing our service to you, and on our legal obligations. You can withdraw consent at any time.

4. When we share it

• Vets: only when you open a vet case, and only the question, media and batch records for that case. Your phone number is hidden unless you choose to share it.
• Service providers who process data on our behalf under contract: listed in section 5.
• Authorities, only where the law requires it.

We will never use your data for any new purpose, such as connecting you with buyers, lenders or insurers, unless you separately and clearly agree to it first.

5. Service providers we use

• Meta Platforms (WhatsApp Business Platform) to send and receive WhatsApp messages.
• Supabase for secure database hosting.
• Anthropic (Claude) and a speech-to-text provider to understand messages and voice notes. We use providers that do not train their models on the data we send.
• Paystack for payments.
• Vercel and cloud storage providers for hosting the website, app and media files.

Some of these providers process data outside Nigeria. Where they do, we rely on the safeguards permitted by the NDPA.

6. How long we keep it

We keep your records while your account is active, so your farm history stays complete. If you delete your account, we delete your personal data within 30 days, except where we must keep certain records (for example payment records) by law. Anonymised statistics may remain.

7. Your rights

You can, at any time:

• Get a copy of your data: send MY DATA on WhatsApp or email us.
• Correct wrong information, directly in WhatsApp or the app.
• Delete your account and data: send DELETE MY DATA or email us.
• Withdraw consent or object to how we use your data.
• Complain to the Nigeria Data Protection Commission (NDPC) if you are unhappy with how we handle your data.

8. Security

Your data is encrypted in transit and stored with access controls. Only authorised staff can access personal data, and only when needed. Phone numbers are hidden from staff by default.

9. Children

Bonchie Agro is intended for people aged 18 and over.

10. Changes

If we make important changes to this policy, we will tell you on WhatsApp or in the app before they take effect.